SAP Multichannel Foundation for Utilities and Public sector can also be called as a self-service scenario for utilities. SAP Multichannel Foundation for Utilities is a customer-facing solution based on SAP Net Weaver Gateway. It allows utility companies to interact with their customers through different communication channels as a social network, mobile, Web Services. This is mainly used by the Water supply companies, electricity/gas suppliers, grid companies, and other public service companies.

It also provides a set of equalize and reusable services that are used by end-user applications to access data and processes from SAP Business Suite for Utilities and Public Sector.

The multi-channel foundation consists of a set of self-service scenarios It communicates with the SAP Gateway using the OData protocol. In simple terms, the MCF solution consists of a set of OData services in the SAP system and UI Template.